InstaFeedback – Customers can text the word feedback to a phone number that we provide. This feature allows the customer to initiate the process so that your team does not have to ask for a feedback.
Generate Feedback and Reviews – Use the InstaFeedback feature, email, or text your customers to request feedback. The entire process can be managed in our system. Add one customer at a time or mass import via Excel spreadsheet. Also, request reviews on the most important review sites applicable to your business.
Negative Review Interceptor – An internal case study revealed that approximately 97% of customers who wrote a negative comment in our system did NOT write a negative review publicly. (Case study details available upon request.)
Email Notifications – Within seconds of a customer writing a review in our system, everyone whom you decide to put on the notification list will receive an email. If you have multiple locations you can have top-level leadership receive notifications for all locations, and individual location managers will receive notifications for their locations only.
Reputation Monitoring – Get notifications for reviews on our system, on Google, and on 30+ review sites.
Four Survey Questions – The Net Promoter Score question is always on. Additional survey questions are optional and can be fully customized. They also use a 0 – 10 base scale.
Dashboard – Quickly and easily find what you are looking for. Monitor performance, customer activity, reviews, mentions and more.
Reporting Tools – Easy to understand and visually appealing reporting tools with features to filter and sort to gain the information that you need.